Hi there, e1d inc.
As of the moment, our engineering team is still investigating this unexpected behavior. Rest assured, they're working hard to resolve this issue permanently.
To ensure you'll get an update about the resolution status, I recommend reaching out to our Customer Care team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out, and I'll also keep this thread on track.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
I want to make sure your issue gets prioritized, so I'm including this resource for the support hours. It has times when support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.
Your utmost patience is highly appreciated. If you have other questions or concerns that need immediate attention, please let me know in the comment below. I'll be more than happy to help. Have a nice day!
