Appreciate the update, @wdrilling. I want to ensure your employees can receive the PDF file of their paystubs.
Since the issue persists even after following the suggestions above, I recommend contacting our Payroll Care Team, work with one of our specialists to pull up your account on file. Letting our product engineers investigate why the paystubs' files are incorrect format.
I want to include that reaching out to our Customer Care Support is best during business hours from 6 AM-6 PM PT Monday-Friday. Use this link for the contact details to connect with our team online: Contact Payroll Support.
I'm adding this reference for tips and guides to utilize in preparation for the coming year-end: Complete Certain Tasks in QuickBooks Desktop Payroll to Prepare for the New Fiscal or Calendar Year.
Let me know in the comments below if you've got questions about payroll and paystub. I'll be here around and ready to lend a hand. Take care always!
