Thank you for the screenshot, amcabee.
I'd recommend reaching out to our Payroll Support Team. They have the necessary tools to check why you're unable to select another account when recording the tax payment.
Here's how you can reach us:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Talk to a human.
- Choose choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You can check out this article for our most updated contact information and scheduled hours: Support hours and types.
Please visit this article for the complete information about Changing Payroll Bank Account Information.
I always check my notifications to monitor any replies. That said, don't hesitate to tag my name in the comment section if you have follow-up questions. I'm always here for you. Keep safe.
