Employees and payroll

Thanks for joining this thread, @cheryl0322. You've come to the right place to get the answer you're looking for regarding direct deposits. 

There's no need to call Intuit after receiving a reject notice and no need for a reversal. Once the payroll is rejected, you can send a zero payroll so Intuit will automatically create a deposit to your Direct Deposit Liabilities account. If not, QB will add the deposit to the DD Liabilities account the next time you send payroll.

If you're still unable to see the deposit, you'll have to manually enter it. Here's how:

1. Go to Banking and then Make deposit.
2. Select the Deposit To list and choose the bank account you want to deposit into.
3. In the Date field, enter the date the rejected funds were returned.
4. In the Received From column, choose the QuickBooks Payroll Service vendor.
5. In the From Account field, select the Direct Deposit Liabilities account.
6. In Memo, type in the employee name.
7. In the Amount field, enter the amount of the rejected direct deposit.
8. Skip Check No, and choose a method of payment and a class if you use class tracking.
9. Select Save & Close.
10. Check the Direct Deposit Liabilities balance to confirm that it is now correct.

Finally, I encourage checking out the following resources that explain the different payroll statuses and how to fix direct deposit issues:

• About the payroll statuses
• Handle a direct deposit paycheck that was not received by an employee

Please update me on how these steps guide you with the process of correcting your payroll. I want to make sure that this matter is resolved for you. If you need further help, let me know in the comment section. I'll be happy to assist.