Hello there, @Rose48.
I am glad to know that you have talked to one of our Customer Care Team, who is very efficient and knowledgeable about your concern.
Please know that you can always visit the Community if you need help with QuickBooks. We'll be right here to answer all your query.
In case you need tips, and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self Help.
Take care, and I wish you continued success.
