Employees and payroll

Thanks for joining this thread, tbrown328.

Since you're still receiving an error while trying to export time, I'd initially recommend confirming your team member's first name, last name, and email address are identical to each other in both QuickBooks Time and QuickBooks Desktop.

Here's how to check in QuickBooks Time:

1. In the left navigation bar, go to My Team.
2. Find your team member that the error's mentioning and click their Vertical Ellipsis (⋮) icon, then choose Edit.
3. Review their first name, last name, and email address. Make sure they match what you have on file for them in QuickBooks Desktop.
4. Make changes if necessary, then select Save.

Here's how to check in QuickBooks Desktop:

1. In your top menu bar, go to Employees, then Employee Center.
2. Double-click the employee mentioned in the export time error.
3. Review their first name, last name, and email address. Confirm they match what you have on file for them in QuickBooks Time.
4. Make changes if necessary, then select Save.

If everything matches, and the 1 Trick still isn't allowing you to export their time, you'll want to get in touch with our QuickBooks Time Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

If there's any additional questions, I'm just a post away. Have a great day!