Hi ellisaalderson,
Thanks for joining us here. If you haven't done so already, I suggest clearing cache on your browser. If you get the same result, open your QuickBooks Online account using a private browser by using these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the issue persists, please don't hesitate to contact us outside of Community. A member of our Customer Care team will be able to look into this in more depth, and escalate it for further investigation if needed.
Feel free to reach back out with other questions. We would be happy to help!
