Hi Krysten,
Thanks for reaching out. I'll do what I can to help you make sure your company file is correct so you can get on with using the 2019 version of QuickBooks Desktop!
To start, please make sure you're using the most up-to-date version of your company file. I suspect that you may have opened an older backup version from before the information you're looking for was entered. Backup files usually have the date the backup was created as a part of the file name, so if you did use a backup, verify the date of the one you picked. If it's older, try a newer version. You can also open the main company file in the 2019 version instead of a backup copy. Read Restore your file and the Restore a backup of your company file for more information.
The next step is to check for data damage. Data damage can range from small quirks in the company file, to things not working properly, to larger issues. In most cases, these errors can be resolved, and some of them you can resolve yourself. Check out this article for more information about how to resolve data damage on your company file to learn what you can do.
If after doing these your data is still missing, call our phone support team for further assistance. The agent will be able to take a closer look at what's going on and help you sort this out. Call 1-877-772-9158. Premier support is available 24 hours a day.
Enjoy your day!
