Learn how to resolve data damage on your company file.
If you suspect data issues with your company file, the steps in this article can help you resolve minor data problems.
The first thing you will need to do is run the rebuild data utility:
The next thing to do is run the verify data utility:
Review Last Verify/Rebuild
Are you comfortable comfortable reviewing the QBWin.log or the QuickBooks.log file? If so follow these steps. If not, contact support for additional help.
Re-sorting the lists puts your records back in order. If you have manually changed the order of a list, re-sorting it will undo your changes.
Run the Balance Sheet in Cash and Accrual Basis
Compare the Account report totals to balances on the Chart of Accounts
Rebuild will often put out-of-balance transactions in this account as a way to "balance" the transaction. Generally, you should only see voided cheques in this account unless you have been using it.
Look for transactions other than voided cheques (any transactions with amounts that have no item or account associated with them). Delete and re-enter those transactions. Determine what item or account should be on the transaction.
The deposit total amount should equal the balance showing for Undeposited Funds on the Chart of Accounts. In addition, there should not be any deposits (negative amounts) showing on the deposit.
Merge damaged accounts
Merge damaged items
Merge damaged names
Delete Memorized Reports
Delete Memorized Transactions