I am creating a separate thread because this issue continues to be confused with Automatic Invoice Reminders and the “Online automatically follows up” setting.This is NOT the same feature.I do not use Automatic Invoice Reminders. They are disabled on my account. I cannot disable a feature that is already disabled.Despite this, QuickBooks sends my customers a “Finish your payment” email approximately 48 hours after I send their invoice. This happens even though our invoices have Net 30 payment terms.I have contacted QuickBooks Support multiple times and have repeatedly been told to disable Automatic Invoice Reminders. That does not solve the problem because those reminders were never enabled in the first place.Since support has been unable to identify the issue, I created a mock customer profile and have been testing the invoice process myself.What I have confirmed:Automatic Invoice Reminders are OFF. The “Finish your payment” email is still sent. Disabling “Online automatically follows up” does not stop it. The “Finish your payment” email appears to behave more like an abandoned-cart email. A customer opens or interacts with an invoice but does not immediately complete payment, and QuickBooks follows up approximately 48 hours later. The only method I have found that actually stops these emails is changing Online Delivery to Plain Text Only. Switching to Plain Text Only also removes useful invoice tracking functionality, including the ability to see when and how many times a customer has viewed an invoice.So the current workaround requires me to disable functionality I use in order to stop a customer email feature I did not enable and cannot independently disable.This is particularly problematic for businesses with established payment terms. Our customers have their own internal accounts payable processes. A Net 30 customer should not receive a “Finish your payment” email from QuickBooks 48 hours after receiving an invoice simply because they opened it and did not immediately pay it.I have now disabled QuickBooks payment options for our customers as well. If I cannot control the payment communications QuickBooks sends to my customers, I am not comfortable continuing to process customer payments through the platform and paying additional processing fees.I would like this escalated to the QuickBooks product team rather than receiving instructions to disable Automatic Invoice Reminders or “Online automatically follows up.”The issue that needs to be addressed is very specific:Where is the setting to independently disable the “Finish your payment” email without disabling invoice tracking or switching Online Delivery to Plain Text Only?If no such setting currently exists, QuickBooks needs to provide businesses with the ability to opt out of these emails.

New Member

Question

Finish Your Payment” Emails Cannot Be Disabled and Are NOT Automatic Invoice Reminders

Forum|Forum|21 days ago
September 18, 2026
15 replies
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I am creating a separate thread because this issue continues to be confused with Automatic Invoice Reminders and the “Online automatically follows up” setting.

This is NOT the same feature.

I do not use Automatic Invoice Reminders. They are disabled on my account. I cannot disable a feature that is already disabled.

Despite this, QuickBooks sends my customers a “Finish your payment” email approximately 48 hours after I send their invoice. This happens even though our invoices have Net 30 payment terms.

I have contacted QuickBooks Support multiple times and have repeatedly been told to disable Automatic Invoice Reminders. That does not solve the problem because those reminders were never enabled in the first place.

Since support has been unable to identify the issue, I created a mock customer profile and have been testing the invoice process myself.

What I have confirmed:

Automatic Invoice Reminders are OFF. The “Finish your payment” email is still sent.
Disabling “Online automatically follows up” does not stop it.
The “Finish your payment” email appears to behave more like an abandoned-cart email. A customer opens or interacts with an invoice but does not immediately complete payment, and QuickBooks follows up approximately 48 hours later.
The only method I have found that actually stops these emails is changing Online Delivery to Plain Text Only.
Switching to Plain Text Only also removes useful invoice tracking functionality, including the ability to see when and how many times a customer has viewed an invoice.

So the current workaround requires me to disable functionality I use in order to stop a customer email feature I did not enable and cannot independently disable.

This is particularly problematic for businesses with established payment terms. Our customers have their own internal accounts payable processes. A Net 30 customer should not receive a “Finish your payment” email from QuickBooks 48 hours after receiving an invoice simply because they opened it and did not immediately pay it.

I have now disabled QuickBooks payment options for our customers as well. If I cannot control the payment communications QuickBooks sends to my customers, I am not comfortable continuing to process customer payments through the platform and paying additional processing fees.

I would like this escalated to the QuickBooks product team rather than receiving instructions to disable Automatic Invoice Reminders or “Online automatically follows up.”

The issue that needs to be addressed is very specific:

Where is the setting to independently disable the “Finish your payment” email without disabling invoice tracking or switching Online Delivery to Plain Text Only?

If no such setting currently exists, QuickBooks needs to provide businesses with the ability to opt out of these emails.

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BloomBuddy

New Member

Yeah, I can see why you’re frustrated, especially after testing it with a mock customer and still getting the same email. It definitely sounds like there’s a difference between the “Finish your payment” email and the actual automatic invoice reminders. Have you gotten any response from QuickBooks that explains what specifically triggers that email?

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State48BrookeAuthor

New Member

I have not gotten any response from them beyond them stating to turn off automatic email reminders.

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floodlightdesign

New Member

Yes, have been experiencing the same issue for quite some time now. Its a very frustrating issue for our customers and its borderline illegal that QBO is contacting our clients without our consent. This needs to be fixed QBO!

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donnyhummel

New Member

Just started happening to me within this month. It is really irritating a lot of my customers. Especially the ones who open the email to look at their invoices and then pay me via means outside of Intuit. This really needs to be resolved as the work around of switching to “Plain Text” invoice delivery is far from ideal.

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ajw246

New Member

Same. Just started happening this month. I am irate and find it very alarming that QuickBooks took it upon themselves to contact my clients.

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heather98

New Member

we have been having this issue for months now and it is getting extremely frustrating. I have contacted QuickBooks twice and opened up two separate tickets and still no resolution. It is borderline harassing our customers at this point, we create an invoice and less than 24 hours later they are sending these reminders. They said it’s an isolated issue but there’s definitely people that are having the problems just like us. I said you guys need to fix it or we’re gonna have to go to a different company I said you guys are legitimately harassing our customers and they are getting extremely irritated, it’s like we are begging for money. I told him I’ll be damned if we lose our big clients because these constant reminders go out and we’ve had old invoices get reopened without our consent and they send reminders to them as well

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ajw246

New Member

They told me today that it was because I duplicated my prior invoices. I said first of all, that doesn’t make sense. Secondly, I never authorized these invoices and you’re telling me I don’t have control over them - don’t you see a problem with that?! I asked for a list of any other automated emails they might be sending to my clients so I can get ahead of it, and they couldn’t provide one. I opened up a Better Business Bureau case about it today. QuickBooks contacted my clients in my name, without authorization, and gives me no setting to prevent it.

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PCPower

New Member

Just want to tack onto this thread to echo the sentiments expressed here. Contacting my customers without my consent is completely unacceptable and unprofessional. It makes both my company and QuickBooks look bad.

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ajw246

New Member

It’s alarming.

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justtubs

New Member

This is the worst feature that QBO has ever forced down every users throat and it has to end NOW. It has already pissed off too many of my long term customers.
Sending automatic payment alerts to customers before the agreed upon payment date (usually net15 or net30) makes QBO look stupid and my business look corrupt and incompetent. I don’t want a switch to turn this feature off, I want QB to remove it immediately.

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ajw246

New Member

Couldn’t agree more.

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ajw246

New Member

This happened to me. 3 of my clients just got these emails—2 days after sending the invoices. I am completely alarmed by this.

I opened up a case with QuickBooks, spent an hour on the phone with support today, and was told that these were generated from QuickBooks’ side. The support representative offered zero root cause, zero fix, and zero real explanation. Actually, he suggested that this MIGHT be happening because I duplicated my invoices... I was like whoa, hold up—I’ve been duplicating invoices monthly for 3 years, and this is the first time this has ever happened.

Additionally, I did NOT authorize this email to go out to my clients, and the rep confirmed this is something I have no control over. I asked him: don’t you see a problem with that?!

I asked for a list of any other automated emails they might be sending to my clients so I can get ahead of it, and they couldn’t provide one. They also couldn’t tell me when or under what circumstances other emails would be sent to my clients.

I opened up a Better Business Bureau case about it today. I did not authorize these emails. I do not authorize QuickBooks to communicate with my clients on their own accord. I would NEVER send a pushy email like this 2 days after sending a Net 30 invoice. This damages my credibility with senior clients. QuickBooks contacted my clients in my name, without authorization, and gives me no setting to prevent it.

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username246527

New Member

WE SEND OUT ROUGHLY 60 INVOICES EVERY MONTH. customers are complaining and are very upset. I pay an extremely high monthly plan that you keep raising for no apperent reason, only to have features we do not want like ai asistant crap and now this. FIX THIS ISSUE IMMEDIATELY we never asked for it in the first place.

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thedains

New Member

Same issue. We should be able to manage every single setting that impacts customer facing communications.

This got turned on for me in the past 30 days without any notice.

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slkgjldfgkj

New Member

Switching to plain text only has not corrected the issue for me.

Until Intuit fixes this intrusive and unprofessional behavior, I’m adding the following to all our invoice emails:

Please note: You may receive an email in a few days with the subject, “Finish your payment to Geek Girls IT Services.” Quickbooks has started sending these notifications without their customers’ permission. They have acknowledged the issue but have not fixed it yet. We apologize for the inconvenience.

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