Employees & Payroll
Thanks for reaching out to us regarding this billing question, Mabel.
You're right, the total amount to pay monthly is the fixed price, plus the number of employees with payroll multiplied by $4, and then taxes.
Your payroll service for QBO have a fixed base price as well as added per employee usage fee. This add-on charge is billed for the number of workers whom you process payroll for.
I'll explain how usage fee is calculated for your Online Payroll service. After a successful payroll run, the system sends two details to the billing system, strictly for the purposes of calculating the per-employee fee for the billing period. These are the paycheque creation date and employee name. The billing system only receives the details of the employees that were paid and not all active employees on the company file. This means, that if an employee did not receive payroll for the month, they will not be included within the billing cycle.
You will see the fees indicated in our website when you purchase the service. See it here: QuickBooks Online and Payroll.
If you see an unusual fee on your bank statement or have questions with your account, it is best to contact our Customer Service. This way they can discuss your billing and explain your charges. Here's how to contact Support:
- Go to the Help menu in QuickBooks, then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose your contact option to initiate a discussion with a live agent.
Come back anytime for other questions or concerns about QuickBooks. I'll be more than glad to share additional insights and assistance any time. Have a wonderful day!
