Thanks for joining in this forum, @Bonnie123.
I've checked the INV 58175 in our records, and it shows that it's already been closed last 10/11/2022. After thorough investigation, our engineers found out that the edits and sending are all happening in Outlook. Hence, QuickBooks does not have any control over this.
As a workaround, you can either set up for webmail or edit your template in QuickBooks before sending it.
Here's how:
- Click the Edit menu.
- Go to Preferences, then choose Send Forms.
- From the My Preferences tab, select Outlook or Web Mail.
- Select OK or Add, then enter the necessary information.
- Follow the on-screen instructions to complete the process.
For more insights about setting up your email, read through this article: Connect your email to QuickBooks Desktop.
Feel free to message again if you have additional concerns about managing your emails in QuickBooks.
