We currently have two QuickBooks licenses on two computers. We currently run QuickBooks premier 2020 with the two licenses. Both computers are able to work in multiuser mode. Our company file is located on sinology NAS drive (file sharing server). We have been working that way for over a year. We just upgraded one of our computers and installed QuickBooks 2020 onto the new computer. The issue that we're having is that the QB on the new computer is only able to work in single user mode. We had the same issue two years ago and we contacted QuickBooks tech support with this same issue, and they were able to resolve it. When we called tech support this time, they told us to install QuickBooks database server manager, which we did. They tried to browse for our company file but since it's located on a NAS drive, it doesn't give the option to scan that folder and they weren't able to help us. What other option can we try? Perhaps we got a technician who is not very skilled but right now we can't figure out how to fix our problem. How do we get the QB on the new computer to open in multiuser mode?
