I can see that you did everything you could to fix the issue, Rose and I appreciate you for that.
I'm aware you've already gotten in touch with our Phone Support team, but it's the best we can do given that they have all the tools required to look at your account through screen sharing. This way, they can further investigate what's causing the error and assist you in resolving this matter timely. They can be reached while using QuickBooks.
Here's how:
- In your top menu bar, go to Help, then QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
- Hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available. In the event you're unable to reach out to Intuit through your books, you can get in touch through our website.
Moreover, you'll want to visit this article to learn more about the shipping manager: Intuit QuickBooks Shipping Manager.
Please keep us updated about the result, Rose. You can also reply to this thread if you have more questions about managing the shipping manager in QuickBooks. The Community team is open 24/7 to assist you.
