AileneA
Moderator
Moderator
‎March 22, 2021 01:38 AM

Manage Suppliers and Expenses

Hi there, accounts_1. 

 

Thank you for getting back to us in the Community. Since you've already an accountant account you'll be able to add a client. Let's isolate this case by using a private browser or incognito. It could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.    

 

To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

 

  • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome).
  • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer).
  • Press Control+ Option + P keys on your keyboard (Safari).    

 

 

 

 

 

If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.      

 

For more detailed information about connecting your clients through QuickBooks, please refer to this article: Add clients to QuickBooks Online Accountant. 

 

Keep me posted if you have additional concerns/questions in QuickBooks. Have a great day and stay safe!

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