Let's get your QuickBooks Desktop 2024 update completed for you, Mary.
The update error message you encountered could happen due to corrupted or improperly modified installation files, issues with the config.msi folder, or conflicts within your Windows system.
To resolve this, I recommend uninstalling and then reinstalling your QBDT app. This process will allow the program to rename essential QuickBooks folders and fix company file issues. Rest assured, your data will remain completely safe and unaffected.
Before proceeding, please have your QuickBooks license number handy and download the installer for your specific QuickBooks Desktop version to ensure a smooth reinstall. You can get your license number from your account management portal.
Here's how to uninstall it:
- Search for Control Panel from the Windows Start menu and open it.
- Select Programs and Features or Uninstall a Program.
- Choose the QBDT version you want to remove from the list of programs.
- Select Uninstall.
If you don’t see the Uninstall option, please sign out and sign back into Windows using an account with administrator rights, then try again.
After uninstalling, proceed with reinstalling it using the installer you downloaded. During installation, QuickBooks will automatically create new installation folders and rename the old ones to prevent conflicts.
Alternatively, you can manually uninstall it and rename the installation folders before reinstalling, as detailed in Solution 2 of the Reinstall QuickBooks Desktop article. This clean install process helps resolve corrupted files and ensures a fresh, error-free installation.
If the issue persists, I suggest running the Quick Fix My Program tool from the QuickBooks Tool Hub. This tool can quickly repair common program issues that cause the update error.
I've included this article to help you explore the accessibility features and display reader support that make QuickBooks easier for you: Accessibility features in QBDT.
We'll keep this thread open for future questions or concerns about updating your program or any other tasks in QBDT.
