Hello, lambertandbarr.
I have just the step to help you change the primary user so you can access your company file.
Depending on your product, you can send a request to us to change the primary administrator. You'll be needing specific documents for us to verify and protect your company data before we change it.
You can fill out the request form from this article: Request to be the primary admin or contact.
If you're using QuickBooks Desktop UK instead, you'll want to contact our support agents. They can help you process the primary user change. If you can open the program:
- Go to Help, then select QuickBooks Desktop Help.
- Click Contact us at the bottom of the pop-up window.
- On the Contact us window, select a topic.
- Choose how you want to reach us.
If you can't open the program anymore, you can use this link to reach out to us: Contact QuickBooks Desktop support.
After changing the primary user, you can start working on your company file to fix the errors. If you need help, you can always select a topic and browse for an article in the general support page (change the product under Topics for).
You can always post a new thread in the Community space whenever you need help with something. My colleagues and I will respond to you as soon as possible.
