I have used this feature for years. Since last week, this functionality has stopped working properly. I've spent hours on the phone to support, but to no avail.
Payments are still being collected from customers it seems, however, the payment is showing as "overdue" in my invoices screen when it should be automatically marked as "paid".
The usual process, is the recurring invoice is submitted and marked as "paid" at the same time (to undeposited funds). Days later, when the money actually arrives, the deposit gets matched automatically. It should also calculate the Gocardless fee automatically, but this has stopped happening too.
I've tried relaunching the Gocardless app (as instructed by support), but this didn't help. I was also advised to clear cookies/cache, but that made no difference either.
Nobody at support seems to understand this process. I'm finding the telephone support particularly poor in general lately. A simple glitch (caused my QB) seems to consume hours of my time on the phone with someone who doesn't have a clue what's going on. A highly frustrating experience as a customer!
