I appreciate the updates on your QuickBooks journey, Wayne.
As a company, we're dedicated to offering precise and transparent pricing details to ensure our customers can make informed decisions. Thus, I completely understand your concern regarding the discrepancies you encountered during the payment process.
The current limited-time offer on our website is £2.50 per month for the first three months of your subscription. This introductory rate allows you to experience the full range of our software features while enjoying significant savings. However, it's important to note that the standard pricing of £10 will apply once the initial period ends.
If only I can review the charges on your account, I would be able to provide a formal response regarding this matter. However, the ability to pull up your billing history is done by our Customer Care Team. This way, we'll be able to protect your personal information.
That said, you'll want to reach out to us via chat so we can look into your account in a safe environment. Our representative will investigate the £3.00 subscription fee, resolving any confusion you have. Here's how:
- Go to the Help icon.
- Select Contact Us.
- Enter a brief description of your concern in the box.
- Proceed with Continue, then select Message an agent.
Our live support is available Monday-Friday, 8 AM to 8 PM, and Saturday-Sunday, 8 AM to 6 PM. I've also enclosed an article that will help you check where the fees from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.
Finally, feel free to check out our Getting Started Guide to learn the product basics.
Please don't hesitate to visit the Community again if you have follow-up questions about using our software. I'm looking forward to helping you out in the Community space.
