@GeorgiaC 

Did you read what I wrote in my post?  QB Support emailed me last night and told me it was fixed.

I shall quote again:

"As the main issue has now been resolved you should not have to manually correct your Deposit dates any more."

I have replied to them to let them know that it isn't resolved.

Thanks for the update @SEdmunds . Mine is still not fixed as of yesterday either. That's around a month it's been broken for. Ridiculous. 

@DClelland ,  today's deposit is the correct amount and has successfully matched without my intervention!  

In reconciling my bank account however I found another rogue deposit that was created last year with just a gocardless fee in it.  I'd spotted one, but missed this second one. One was on the 26th November and the second on the 14th December.

Mine is fixed today too. About time. 

We are experieincing this issue also within last 6 months. All invoices that should be marked paid and have a GC DD set up and actioning are marked an unpaid still. Makes it hard to chase payments as you are unsure what is actually due!

When will this be fixed?

 Hello Joeytttt, thanks for posting on this thread, so we had an inv for this which has been resolved, please can you ring the supportline on 0808 234 5337 so you can set up a screenshare with the agent on the phone or you can do it on our chat support too so this can be looked into further for you thanks.

Good one today.

1) GC deposit in a "GoCardless Deposit (GBP)" account as opposed to the current account as per settings.

2) Incorrect GoCardless fee amount again, looks like the duplicated VAT value bug as per last time.

The deposit on Friday worked fine.  Unlike the recurring transactions that failed to generate my invoices, but that's another story.

Anyone else had the same issues with today's GC deposit?

Once again today I've not had the GC deposit created for today's payment.

Has anyone else experienced this today?

Cheers!

Let's figure out what's the exact issue of why the deposit isn't showing on your account, @SEdmunds. I'll point you in the right direction to get immediate assistance with the error you encountered in QuickBooks Online.

GoCardless is a payment method that debits and organizes payments from your client's account. Thus, as long as your GoCardless is active, it collects the amount and directly deposits it on the set date.

If your customer did not change their bank and their account still has enough funds, this should deposit in your account.

With that, I urge you to call our support team to investigate what happened to the deposit amount.

Here's how:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

Please see this page for support availability: How to get help with QuickBooks. 

If you want insight into the GoCardless app, visit this article: Get started with GoCardless in QuickBooks Online. In this link, commonly asked question is also provided for additional information.

Keep me posted if you need assistance again. You can also update us after calling our phone representative. 

Gocardless app broken again as of today. Not matching banking transactions or creating the line with the fee. 

Hi DClelland, we don't currently have any issues raised for this - please report this to our team on this link so that we can take some account and transaction-specific information. 

My GC deposit was created successfully and matched today okay.  Maybe it's a one off like mine was the other week I posted up there?

Yes seems to be matching again today, yesterday must have been a blip. Thank you

I'm still not receiving email notifications about this thread (although I should be), so missed previous posts

No GC deposit created today for me.  Anyone else with this?

Actually looks like a GC issue as in GC the payout doesn't have any credits...

It's finally appeared.  Didn't manage to get through to GC support as it was busier than usual for some reason!

Has anyone else got an issue with duplicated GC payments being created since about the 18th July?

I've just run the account receivable and it's looking a right state.