Let me chime in to this thread, Nigel. I recognize the importance of migrating your data from QBDT to QBO. Let me route you in the right direction to ensure you can transfer your data successfully.
Since the issue persists while migrating your data, I recommend contacting our QuickBooks support team. They have the tools to review your account securely through screen sharing.
Here's how:
- Go to (?) Help.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Choose a way to connect with us:
- Have us call you - We'll save your spot in line and call you back.
- Start a chat - Start a conversation.
Additionally, I suggest checking out this link and watching videos to learn your way around QBO: https://quickbooks.intuit.com/learn-support/en-us/quickbooks-online/help-tutorial/get-started/.
Keep me updated in the comments if you have further questions about your data. I'll be around to lend a hand. Stay safe!
