Hello Gayle5

We are sorry to hear about your experience so far. We can certainly look into this issue for you.Can we confirm which product you are using QuickBooks Online or QuickBooks Self Employed?

What error message shows when you update?

Are you able to load QuickBooks in an incognito window/private window and try updating the bank again

Thanks

Emma

Thanks Emma, I'm using Quick books self employed. Error message is 102 

We are aware of maintenance which could be causing the error you are receiving however you could try clearing the cache and cookies on your web browser I have included a link with steps here. If you still experience the same error message please try using an alternative browser and or private browsing window.

After following the web troubleshooting you could always try an alternative device or internet connection to see if you receive the same error.

whatever you do do not waste hours of your time 'problem solving' with the support team. None of it will work, and although you will never get the team to say so, it is simply broken, until fixed, which seems to take an average of about three months. It will work again at some point I'm sure, but last time it worked just a couple of weeks. Furthermore, having 'reached out' to tesco bank, they tell me no maintenance is going on.

I'm having the same problem. Did you get it resolved?

Hi natb,

Sorry to see you're having trouble updating the bank there. Can I confirm that you are using the self-employed product?

Are you also getting a 102 error on update? Can you try to update the account through a private browsing window to see if the error persists?

Thanks :) 

Hi 

I've tried updating it through the app and desktop with no luck. I've added all my info in again and it won't even allow you to click on the reconnect button. Really annoying!

Yes, I'm using the self employed. It's a 101 error

I've tweeted QBcares to try and get this resolved. They replied and I have D.M them some details about the conversation on this forum

Hello robtv,

We are aware of an issue with the Tesco feed. In the mean time, do you have access Facebook or Twitter so you can send us over the .csv file you are trying to upload?

Thanks,

Talia

I now have just tried the above suggestion and gone incognito, but all this has achieved is connecting to the bank to adjust the balance figure to a correct figure, but without importing any transactions to review. not much help there

Hello there, robtv.

I appreciate you for keeping us posted and for trying the suggested steps above. 

I want this to be taken care of. Since you're having the same issue with importing transactions, I recommend you get in touch with our QuickBooks Self-Employed Team. They have the complete tools to conduct further investigation as to why you're unable to import transactions from your bank to QuickBooks.

Here's how you can reach out to them:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

Another way to contact us Is through this link: Contact QuickBooks Self-Employed Support.

For common banking errors encountered in QuickBooks Self-Employed, you can check out this article about Errors Connecting a Bank to have a complete guide on how to resolve this.

Stay in touch with me if there's anything I can help you with. I'll be around in the Community.

now what

Hi robtv

What is the name of your QuickBooks account, we can set up a case and email you from it, you can then reply to it attaching the CSV/bank statement you are unable to upload, removing any transactions that already to QuickBooks. We can then attempt to resolve the issue why you are not able to upload it and send it back to you so you can upload it until the issues with the bank have been resolved.

Hello,

We apologise that you are not happy with the service, however as you did not respond to our last message asking you to send your company name, we were unable to contact you privately to have a further look into why your .csv file is not uploading. We mentioned above that the engineers are aware of the issue with Tesco and are working on resolving this - it is not resolved.

Thanks,

Talia

I appreciate you for posting your experience here in the Community, @Oc71.

I'm here to provide an update about the Tesco Bank isn't syncing with QuickBooks Online (QBO). 

The investigation status of this issue has already been escalated. Rest assured that our engineers are currently investigating and working on an immediate fix. 

While working on resolving this issue, you can manually import your bank transactions using the CSV files as a workaround. To do this, you can check the detailed steps in this article: Import bank transactions using Excel CSV files. 

Also, I encourage you contacting our QuickBooks Online Support Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

Here's how to contact our customer support: 

1. Sign in to your QuickBooks Online company.
2. Select Help (question mark icon) at the top right.
3. Select Contact us to connect with a live support agent.

I appreciate your patience as we work through this. If there's anything else I can do for you with regards to importing bank transactions, please let me know. I'll be around to help you out. 

I have the same issues with the same product and the same error codes for 3 months now, quickbook will not link to my tesco bank account and each company will not takes any responsibility and says its a problem with the other company what a farcy. If this continues I will have to use different accounting software. 

I have had to manually upload the files, what a pain. I shouldn't be this difficult. Why isn't it fix yet?