Thanks for following the suggested troubleshooting, @Pam1964. Since that didn't work, I have another steps to resolve the issue.
First off, let's make sure your QuickBooks is updated to the latest release.
Here's how:
- Close your company files and QuickBooks.
- Open the Windows Start menu, then search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
- While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
- Go to the Options tab.
- Select Mark All and then select Save.
- Go to the Update Now tab and select the Reset Update checkbox.
- When you're ready, select Get Updates.
Once done, backup your data file, then create a portable copy. Format your USB flashdrive first to make sure it isn't corrupted before saving the portable copy.
Check out this article to learn more about creating and opening portable company files in QuickBooks Desktop.
I'm always here to help you again if you have other concerns with your saved file. Take Care!
