I can see how hard you tried here. No worries, I'll make it up to you to ensure you never have to deal with this again, Cole_G.
I've checked our records and there's no reported case about this one. We can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. If this behavior continues, we can add QuickBooks Online (QBO) as a trusted site to your browser. The security of your device can prevent the program from working.
If the same thing happens, I recommend contacting our Support team to investigate this further. They have the necessary tools that can determine the root cause of the issue.
- Select the Help menu.
- Click Contact us.
- Enter '' not able to record deposit'' in the field and select Continue.
- Choose a way to connect with us.
I've attached an article about fixing different issues in operating banking and other relevant topics.
Please let me know how it goes or if you have any other concerns recording your deposit. I want to make sure everything is taken care of for you. I'm always here to assist. Have a good one!
