Welcome to the Community space, @Matobin3210. I'm here to ensure you get the right help so QuickBooks will recognize you as the new primary admin of your account.
I'd love to get this sorted out for you, but since the Community is a public forum and we do not handle account management questions to protect your data on this public page. Concerns like this require the expertise of the Customer Care Team since they have the tools to pull up your account in a secure environment and update you with the request to be a primary admin.
Here's how to request a call from them:
- Click the Help menu, then select QuickBooks Desktop Help.
- Click the Contact Us button.
- Enter a short description of your concerns under the Ask a question field.
- Click Continue.
- Select to chat with us or Have us call you.
For more details, see this article: Contact QuickBooks Desktop support. It also contains the support hours to ensure we assist you on time.
Additionally, I'm sharing these articles that you can utilize to help you manage your users in QuickBooks Desktop:
Please don't hesitate to reach out if you have any further questions. I want to make sure you're taken care of. Take good care.
