Hello there, Carrie122.
Thanks for joining this conversation. Let me route you to the right support that can help you renew your QuickBooks Desktop (QBDT) Pro to the Plus version.
To renew your QBDT subscription, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and help you with the renewal process.
You can refer to the detailed steps shared by my colleague ZackE above or refer to this article: Contact QuickBooks Desktop support. It also includes our Support hours, so you'll know when agents are available.
To learn more about managing and renewing your QBDT subscription, consider checking out this article: Renew your subscription or use view-only mode in QuickBooks Desktop 2023.
In addition, I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment if you have additional questions about this or anything else. I'll be here to assist. Stay safe.
