Hello there, Livermore. Thanks for getting back to the thread. We appreciate you for sending us further details and screenshots with regard to the sales receipt issue. Allow me to provide information about this matter.
We understand the importance of tracking business transactions effectively within QuickBooks. Please know that experiencing runtime issues isn't what we want you to encounter.
We've received reports about the missing default sales receipt template in QuickBooks Online. We recommend that you contact our Support Team so that they can add you to the list of affected users. Please know that our engineers are aware of the issue, and it is in the process of being prioritized or investigated. We don't have an exact timeframe for the resolution, but you'll receive updates via email.
To contact support:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Click either tab to get started: Assistant or Talk to Human.
- Search Contact Us, then Start a chat with a support expert.
Moreover, you can use these articles in tracking or handling your sales receipts within the program:
We are rooting for the success of your business endeavors, Livermore. Don't be reluctant to visit us again if you have other QuickBooks-related concerns. The Community space is always available to assist you. Have a wonderful day ahead!
