Other questions

Welcome to the Community, STCentury.

If your vendor is having trouble identifying what a particular payment was made for, I'd recommend informing them to get in touch with our Customer Care team. They'll be able to pull up their account in a secure environment and conduct further research with them.

In the event they're using QuickBooks Desktop, they can get in touch with Intuit while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

If they're using QuickBooks Online, they can get in touch with our Customer Care team while signed in:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

They'll want to be sure to review our team's support hours so they'll know when agents are available.

I've also included a couple detailed resources about working with direct deposit which may come in handy moving forward:
 

• Pay a contractor with direct deposit
• Set up & manage direct deposit for your contractors

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Wednesday!