Thank you for dropping by the Community, Steverguy.
I can see that you're having challenges condensing your file. Let's work together to find a resolution for this issue.
If your company file is hosted on the server, use the backup copy to move your data to the desktop. Before we start, I recommend to prepare the following:
When your're ready, let's go ahead and install your QuickBooks. Here's how:
- Open the file QuickBooks.exe.
- Follow the on-screen instructions and accept the software license agreement.
- Click Next and enter your product and license numbers.
- Choose Next and choose which installation type you'd like to perform: Express install (first-time user) and Custom and Network install.
You can browse through this article for detailed instructions: Install QuickBooks Desktop.
After completing the installation, QuickBooks will prompt you to activate and update the software. Next, open the company file and run the Rebuild Data utility three times.
When you're done, condense your data again. If none of these suggestions work, I advise contacting our Technical Support Team for further assistance. They'll perform a screen-sharing session to check for any corrupted entries.
Here's how to get the contact details:
- Open your QuickBooks and head to the Help menu at the top to select QuickBooks Desktop Help.
- This action will take you to the Have a question? window.
- Select Contact Us give a brief description of your issue and click the Continue button.
- Log in to your Intuit account.
- If you don't have an account, choose Create a new account.
- From there, select Continue and then Continue with my account.
- We'll email you a single-use code and input the number.
- If you have more than one account, select the one you want to use and Continue.
- Press the Continue button.
- Pick chat with us to start a conversation, or Have us call you to speak with an agent.
See this article for more about the support hours for each QuickBooks version: Contact QuickBooks Desktop support.
I've added some resources that discuss how to identify the root cause of specific errors in QBDT and provide step-by-step instructions to resolve them. Feel free to review each one to learn more about the process:
If you come across any problems or errors with your data in the future, these articles provide solutions on how to resolve them:
Keep in touch if you still need further assistance get rid of transactions on a specific period or other QuickBooks concerns. I'll be glad to lend a helping hand. Have a good one, Steverguy.
