I appreciate your patience, @ncgross. Allow me to route you to the appropriate support to ensure this error will get fixed.
As per the screenshot you provided, your account is still active. The error you received was just a warning that your subscription will expire within the given days.
However, since you can't successfully renew your subscription, the best option we have is to contact our support team again, for they have the necessary tools to resolve this issue. We can do this by following the steps my previous colleague has provided.
On the other hand, you can directly contact our support team through their contact number if you need prompt assistance or visit this article for more reference on how to reach them: Contact QuickBooks Desktop support.
Moreover, you can check out these articles that can help you learn how to download the latest QuickBooks Desktop with your subscription and what to do when your subscription expires:
Feel free to reach out if you have further concerns about your subscription renewal or any QuickBooks-related queries. It's always our pleasure to help you. Keep safe.
