Thank you for providing us with a copy of your bank activities report, @kryler. This will help us to find a resolution for any issues you're experiencing with QuickBooks.Please note that QuickBooks is dependent on the info found in your report.
Here's a link for you to follow on how to: Write off customer and vendor balances
If you want to remove any incorrect information, you can create a journal entry or track the payment based on your statements. I suggest consulting your accountant if you need help recording a report or making a journal entry.
In addition, you can learn how to record a refund or credit from a vendor in QuickBooks.
Please feel free to comment below if you still have other concerns or questions about the Credit Card Account Issue. Keep safe always!
