EO2021
Level 2
‎May 06, 2024 08:15 AM

Seeking a better way to get escalated QB support.

I'm having an ongoing issue with WebConnector in QB Desktop.  The details are here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/technical-webconnector-logfile-fil...

I've already engaged support twice.  For whatever reason it seems they do not understand the issue I'm trying to resolve, even when I provide detailed notes, screenshots, etc.  The process is a pain as it seems to end up in a flowchart/scripted support session.  Lots of questions and basic "try this" steps, nothing has helped.

I need a support engineer that has greater knowledge of the WebConnector app, how the logging works, and how to adjust its behavior.

I can't seem to get that point across on the Level 1 calls/chats, it just does not register.

Hopefully someone can help, please.

Reply Join the conversation
Clark_B
QuickBooks Team
QuickBooks Team
‎May 06, 2024 10:32 AM

Other questions

Hello there, @EO2021.

 

I've seen that you've posted twice in this forum with the same concern. Don't worry, my colleague has already provided information about the Webconnector logfile from filling up with debug messages. Feel free to visit this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-technical-webconnector-logfile-...

 

To learn more about handling Web connector errors, check this article: Fix common Web Connector errors in QuickBooks Desktop. 

 

Please let me know if you have follow-up questions about Webconnector or anything else about QuickBooks. I'll be more than willing to answer them.

Reply Join the conversation