I'm having an ongoing issue with WebConnector in QB Desktop.  The details are here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/technical-webconnector-logfile-fil...

I've already engaged support twice.  For whatever reason it seems they do not understand the issue I'm trying to resolve, even when I provide detailed notes, screenshots, etc.  The process is a pain as it seems to end up in a flowchart/scripted support session.  Lots of questions and basic "try this" steps, nothing has helped.

I need a support engineer that has greater knowledge of the WebConnector app, how the logging works, and how to adjust its behavior.

I can't seem to get that point across on the Level 1 calls/chats, it just does not register.

Hopefully someone can help, please.