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EO2021
Level 2
posted
‎April 24, 2024 08:09 AM
last updated ‎April 24, 2024 8:09 AM

(Technical) Webconnector Logfile filling up with "DEBUG" messages

I'm hoping someone from the community can assist.  This is technical, not inside of the QB app, but in our onsite Quickbooks server.  We use Webconnector to sync data between QB and Salesforce.  The Webconnector logfile has a "DEBUG" message that repeats around 10 times per second.  After a week, there are over 78,000 instances of the message.  The logfile is up to 33MB.  Not only is it very noisy and hard to read the logfile for any "real" problems... the logfile just eats up storage space.  At this rate, in 30 weeks, it will get up to 1 GB?  Too much!

Looking for a way to stop this "DEBUG" message from repeating.  So far I'm unsuccessful with Intuit Support. 

The logfile is located in C:\ProgramData\Intuit\QBWebConnector\log\QWClog.txt

Here is the message --

"

Log file initialized at Wednesday, April 24, 2024 - 2:44 PM UTC
Timestamp format used: YYYYMMDD.HH:MM:SS UTC
QBWebConnector 2.2 has been initialized with its logging status to level = DEBUG.
Please restart QBWebConnector for any change in log level to take effect. Use file menu to clear log.

"

 

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2 Comments 2
EO2021
Level 2
‎May 06, 2024 08:02 AM

(Technical) Webconnector Logfile filling up with "DEBUG" messages

Hmm.  I'm disappointed to see that no one has any response to this.  Maybe I should try another approach...

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Erika_K
QuickBooks Team
QuickBooks Team
‎May 06, 2024 10:30 AM

(Technical) Webconnector Logfile filling up with "DEBUG" messages

Thank you for taking the time to post your concerns here in the Community forum, EO2021. I appreciate your detailed information about the issue you encountered. I'm here to route you in the right direction of support so you can stop the debug messages from appearing. 

 

In this case, I suggest reaching out to qualified specialists for assistance as the appropriate alternative to address this concern effectively. With that, I recommend contacting Intuit Developer Support. They have the resources to determine why this message keeps repeating around 10 times per second.  

 

Here's how: 

 

  1. Go to this link: https://help.developer.intuit.com/s/.
  2. Scroll down, and then click the Contact Support blue button.

 

You can visit this article to learn more about handling Web Connector errors: Fix common Web Connector errors in QuickBooks Desktop. 

 

We value your time and effort in bringing this to our attention, EO2021. Should you have additional concerns about the Web Connector functionality, comment below. I'll get back to you as soon as I can. 

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