I appreciate you taking the time to post your concern here in the Community, @Maxineneedsyou7. I have some troubleshooting steps to ensure you can log in to your QuickBooks Online (QBO) account.
Since your QBO account seems to have disappeared, make sure that your computer has a stable internet connection. Connectivity issues can sometimes prevent access to online services.
If your connection is stable, your browser's cache build-up might be causing the issue. QBO uses browser cache and cookies that can sometimes block web pages from loading. To clean this up, open your account in a private window by using these keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If you’re able to access your account, return to your regular browser and clear its cache to refresh the system. If the issue remains, the browser you're using may have compatibility issues. For optimal results, we recommend using Google Chrome or Mozilla Firefox. To know the requirements on the specs and other supported browsers, check out this article: System Requirements for QuickBooks Online
Once everything's fine, you can proceed logging into your QuickBooks account. If you run into problems signing in, visit this guide to help you get in: Recover your Intuit Account if you can’t sign in
I'll be around if you have additional questions about login issues in QuickBooks. Just tag me in your reply, and I'll surely get back to you.
