Hello, Sergio.
Dealing with a potential hacking issue involves a comprehensive investigation. Thus, I recommend contacting our Phone Support team. They have the tools required to check your account and identify the underlying cause of the issue.
Here's how:
- Log in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a Human.
- Type your concern.
- You have two options: either request a callback or message an agent to speak with a representative.
To ensure that you'll be assisted immediately, I recommend checking our support hours before performing the steps.
I'm adding this reference for tips and guides on how to recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.
Keep me posted if you need assistance with your QuickBooks account. The Community is always here to assist you.
