We want to facilitate a smooth transition for you into the online program, ahmnoor. Let me point you to the right channel that can help you resolve your migration issue quickly.
We need to find out why QuickBooks Online (QBO) Advanced appears instead of the Plus version when transferring your data. The troubleshooting steps will involve checking your desktop company file and your online company. To ensure the security of your account, I recommend contacting our Technical Support Team for further investigation.
Once the issue is identified, our specialists will guide you through the steps in applying the permanent fix and assist you in converting QuickBooks Desktop (QBDT) to QBO. Follow the steps below to obtain the contact information, including the various support options:
- In QuickBooks Desktop (QBDT), head to the Help menu to select QuickBooks Desktop Help/Contact Us.
- Click the Contact Us button and type a brief description of your issue to select Continue.
- Log in to your Intuit account and tap the Continue button to proceed.
- Select Continue with my account.
- If you don't have an account, make sure to Create a new account.
- We'll email you a single-use code. Enter your code and select Continue.
- If you have more than one account, pick the account you want to use and then Continue.
- Choose chat with us or Have us call you.
Refer to this link for more details about the support hours in each QBDT version: Contact QuickBooks Desktop support.
When switching to QBO, you may notice differences in how your books appear. These articles will help you understand how your data will be moved to the online program and what to do after the conversion procedure:
To get acclimated to the features and help you get started in QBO, feel free to utilize our online tutorials and self-help guides.
Drop a comment below if you have additional questions about moving your desktop data to QBO. We'll be delighted to respond to them and provide the guidance you need.
