I appreciate you bringing your concerns about the formatting issues with your invoices to our attention, Susanm5860. I'm here to provide options and address your concerns individually.
The discrepancy between your customized invoice in QuickBooks Online and its printed version can be due to browser issues. When QuickBooks isn't behaving as expected, I recommend using a private or incognito window to rule out errors or glitches.
You can use the following keyboard shortcuts depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
After that, switch back to your regular browser and clear its cache to refresh the website's preferences. The system's supported browser is recommended for the best and most secure experience.
Also, on your other concern about preventing QuickBooks from auto-sorting by date when printing to PDF and centering the "Law Firm's address" on the invoice, these options aren't currently available due to the interface design. QuickBooks Online uses default templates to ensure a consistent and professional look across all transactions.
We understand the importance of this functionality. Your feedback is important to us, and we encourage you to share your insights and suggestions with our product engineers.
You may also want to explore the Intuit App Center to find supported third-party applications that suit your needs, making your workflow more efficient.
We continuously roll out product enhancements in batches. To stay updated with the latest product innovations about QuickBooks Online, you can visit our Resource Center.
If you need help modifying your invoices, customers, products, or anything else, please let me know. I'll keep this conversation open and help you promptly once I have more details.
