The migration tool I was told to download doesn't work at all anymore unless you pay for a 3rd party app. I have a customer who closed his business earlier this year. The company switched to QBO in 2012. I wanted to switch their file from QBO to QBDT so I could cancel his the subscription and still have a file in case of audit, etc. The QB migration tool would download, but the file that downloaded would not import as it said it was invalid. I finally scheduled a call with PA tech support and was told Intuit is discontinuing desktop so all the tools that would have been available to him to assist me he no longer has access to. He said I would need a 3rd party app - which I know are expensive. I got him to try to reach out to the migration department. He had a specialist on the phone but he refused to speak with me since they will now only help customers moving FROM QBDT to QBO not the other way around. I mean WTH, how about people who purchase QBO on a trial basis and want to switch back?? You mean Intuit now wants them to purchase a tool? I'm beyond frustrated. I wish there was another program to steer my customer's to as this is beyond egregious to simply cut-off support.
