This is not the experience we want you to encounter, Kim. I'm here to help you resolve this issue so we can get you back to running your business smoothly. Let’s work together to fix your snap receipt feature.
To start, could you please share the exact error message you encounter when trying to snap a receipt? Any additional information is a great help so we can get close to the resolution.
In the meantime, you can also clear your app's cache to refresh the data. There are times when the stored cache can cause unusual behavior in the system. Please refer to the steps below.
For Android:
- Select the Gear icon.
- Choose Settings.
- Click Refresh Data and tap Yes.
For iOS:
- Click the Menu button.
- Choose Help & Feedback.
- Select Refresh Data and click Refresh.
Once done, restart your device and reopen your QuickBooks Online (QBO) mobile app to double-check.
On the other hand, if the same thing happens, let's uninstall/reinstall the app. For detailed steps on how to do it, please refer to this article: How to download the QBO mobile app.
If the issue persists, I strongly recommend reaching out to our customer care team. They have the necessary expertise and effective tools to assist you in identifying and addressing the cause of this problem. After that, they will guide you through fixing this concern easily.
You may want to upload your receipts from your computer or Google Drive. You can check out this article for the detailed steps and information: Upload your receipts to QBO.
I want to ensure that this issue is resolved promptly. Please maintain communication if you have any further questions or require assistance regarding the snap receipt feature. I'm here to lend a hand.
