We appreciate your engagement here in the Community, jim238. Let's initiate some troubleshooting on your application to address invoice navigation issues. The detailed guide below will direct you through each step, keeping you on the right path.
QuickBooks Online app builds up a considerable amount of cache on your device that gets corrupted as time passes. This will then interfere with your ability to efficiently create and manage invoices.
To get this resolved, you can refer to the steps:
- Head to Settings on your device, then choose General.
- Select iPhone Storage and QuickBooks Online app.
- Free up storage without deleting app data by tapping Offload App.
Once offloaded, you'll need to reactivate it to utilize it again. Locate and tap the app from your Home Screen to start downloading and reinstalling.
If the issue persists, uninstall and reinstall the app to completely erase related data and start fresh. Also, kindly ensure you have a stable WiFi or data connection for the best experience.
Moreover, you can always check the status of your invoices to determine whether they're open, overdue, or paid. If you send the form to your customers, it also helps you see if they’ve viewed it.
Please drop us a message if handling invoices or navigating other areas of the QuickBooks Online app seems overwhelming. We're committed to ensuring you have everything necessary to manage your tasks seamlessly.
