Sometimes, when entering an invoice, the suggested transactions option pops up and sometimes it does not. I've spent hours speaking with agents to ask how to open this when it does not pop up automatically, only to go through the exact same trouble shooting techniques (yes time is marked billable, yes the settings are correct) and they cannot figure it out either.
I've read the suggestions here to open an invoice, go to Manage and choose the suggestions dropdown option. There is no suggestions dropdown option. Only customization, payment options, design & scheduling. I've been through every one of these multiple times.
When it's happened before it usually resets either overnight or after multiple nights. I've cleared my cache/history/cookies, logged out and back, restarted my computer, watched the videos and have taken myself on a grand tour looking for anything that might help. PLEASE HELP!!!
