Thanks for following on this thread, @dbryson27.
As technology advances, it goes the same way with safeguarding our customers’ information. We help secure and protect your privacy by using industry-leading technology and practices.
Any time you sign in to an existing Intuit account on an unrecognized computer or device, we'll ask you to verify your identity first. That’s why you’ll see a window to enter a phone number or email address to confirm your identity.
However, you have to turn off the verification feature. Here's how:
- In your QBO account, click on the Gear icon to select Intuit account under Profile.
- This will display different options on how to manage your account.
- From there, hit the Manage sign in & security link to open the Sign in & security page.
- From there, go to the Two-step verification section and click the arrow to configure the setup.
Follow any on-screen instructions to complete your request.
If you still want to cancel your subscription, let share the steps on how to accomplish the task. Here's how:
- Tap the Gear icon and choose Account and Settings under Your Company.
- Go to the Billing & Subscription tab to see the QuickBooks section.
- Click on the Cancel link beside Subscribed.
- Hit the Continue to cancel button and then select Continue to cancel again.
- Follow the on-screen instructions to complete the process.
To get your data, use the Export to Excel feature. The following guide provides detailed instructions on how to transfer reports, lists, and non-posting transactions: Export reports, lists, and more.
For more insights on what will happen to your account after canceling it, see the check out this article: What happens to my QuickBooks Online data after I cancel?
Keep me posted if you have any other concerns or questions. I’ll be right here to help and make sure you're taken care of. Have a good one.
