I can help you in fixing this issue, Sangreal Smith.
It could be that the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services that's why your employees can't access their paychecks and W-2s online. To isolate this issue, let's make sure that the QuickBooks Workforce option is turned on. I'll guide you how:
- Select Employees from the top menu bar.
- Choose Manage Payroll Cloud Services. ( If you don't see this option, please update your QuickBooks Desktop to the latest release.)
- Under QuickBooks Workforce, toggle the status to ON, then select Save.
Alternatively, we can go to the Employee Center to check the profile of your employees. If the status of those employees is inactive, their accounts won't be able to establish a connection with QuickBooks Workforce. Here's how to check it:
- Select Employees from the top menu bar.
- Choose Employee Center.
- Go to the Employees tab, then select All Employees from the drop-down menu.
- Review the employee profile. (An X mark will show beside the employee name if it's inactive).
- Simply click the X mark to reactivate the employee.
Additionally, here are some articles that you share with your employees to help them manage their QuickBooks Workforce account:
As always, I'm just a post away if you have any other concerns or follow-up questions. Stay safe.
