Thanks for joining this thread, @E Holmes.
There are times that the browser stores frequently-accessed data, thus causing websites, like QuickBooks to freeze up. Let's try logging in to your QBO account using a private or a different browser to get this fixed and get you back to working order.
To use a private browser, here's how:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + N
- For Safari: Command + Shift + N
If this works, it means that you need to clear the browser's cache so the system can start fresh. Otherwise, you can use another supported web engine instead.
Also, you can use our test drive to contact our Customer Support Team. More details about our contact channels can be found here.
To learn more about improving QBO performance, please refer to Why is my QuickBooks Online slow? article.
Additionally, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back.
