Thanks for letting me know about your call experience with our QuickBooks Support team, @Glomar. I also appreciate you for following the steps shared by my colleague.
Since none of the above resolutions works for you, it means your QuickBooks company file has suffered massive corruption. In such a case, repairing it would be best.
First off, you back up your company file, then restart your computer. It will ensure there are no programs that may affect the repair. Then, follow the steps below:
- Open the Windows Start menu, then select Control Panel. If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.
- Select Programs and Features then Uninstall a Program. Note: If you don't see Programs and Features, select Programs instead. Then select Program and Features.
- Select QuickBooks from the list of Programs, then Uninstall/Change.
- Select Continue, or Next.
- Select Repair, then Next.
The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done. Click done, then select Finish.
Once done, restart your computer to complete the repair, then update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security updates.
You can also check out this link in case you'll get an error during repair: Repair QuickBooks.
Visit us again if you have additional concerns with anything else. We're always around to help you some more. Take care!
