Maverick2
Level 6

Credit memo doesn't show up on transaction list after overpayment

This is strange behavior by quickbooks. A customer overpaid an invoice by $20.80.

 

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I choose to leave the credit to be used later. QB tells me a credit memo will be created. Which it does... BUT

 

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The credit memo doesn't show up on the customer transaction list. But it DOES exist.

 

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There it is.... It's there, but it makes for confusion when working out what's going on if there are complicated transactions going on.

 

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Why does QB behave like this?

Solved