I appreciate you for posting your concern here in the Community, @NOWITS.
I'm here to help provide some troubleshooting steps to isolate the attaching file issue in QuickBooks Desktop (QBDT).
Most probably this issue is caused by recovering a backup file which has damaged links and created a backup. Which removes the attachments.
What you need to do is reattach the files by going to Doc Center. Here's how:
- Browse to the location where your company file is stored.Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
- Make a new Attach folder.
a. Rename Attach folder by adding "_OLD" to it.
b. Create a new folder and name it Attach.
- Copy the contents from the old folder.
a. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
b. Create new sub-folders named Inbox and TXN.
c. Copy and paste contents over to respective new folders from their old counterparts.
- From the QuickBooks Company menu, select Documents > Repair Attached Documents Links.
- Select Repair Links.
If the same thing happens, I recommend contacting our QuickBooks Desktop. They have additional tools to pull up your account and do a remote session to investigate this further.
Here's how to contact our technical support:
- Select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help Panel.
- In order to route you to the correct support expert, we need to know what type of question you have.
- Click Continue.
- We’ll provide you a few options. You choose which one is best for you.
For additional reference, you can check this article to learn more about attaching files: QuickBooks Document Center: FAQs and common issues.
Please let me know how it goes by clicking the Reply button below. I'll be around to help if you have any other concerns. Have a good one.
