Thanks for posting in the thread, @jeffyg73. I'm here to get you pointed in the right direction for processing payments.
There haven't been other reports from other users of missing bank information. As a result, I recommend contacting the QuickBooks Payments team by phone or chat. This team can pull up your account in a secure environment and has specialized tools to assist with payment setup. You can find their contact information in the following link: Contact Payments Support.
In the meantime, I'm including an article with information on setting up a recurring ACH transaction: Set up a recurring sales receipt.
As always, I'm just a post away if I can be of additional assistance. Take care.
