Thanks for posting in the Community, @CLW11. I'm here to help with the Banking tab.   When a user encounters unexpected behavior in QuickBooks Online (QBO), such as a page not loading, it's recommended that they clear their browser's cache. These files are stored to improve loading times, but too much data can accumulate over time and cause issues. For further insight into this, please see the following article: Delete or disable cache and temporary internet files in your web browser.   If you're unable to access the page after clearing your cache, I'd suggest trying an alternative browser. This can help to determine if the behavior is related to the browser.    I'm also including an article with steps and information for connecting bank accounts to QBO: Online Banking Overview.   Please let me know how it goes as I want to ensure you can connect your accounts. Take care.  ... View more

Welcome to the Community, @rabun-nina. I'd be happy to help you with navigating QuickBooks Online.   It sounds like you may be referring to the Gear icon. If so, this button is located in the upper right of the screen, between the Magnifying Glass and the Help icon.    I've included a brief video to serve as an example:     It's my priority that you're getting the most out of the software and recommend checking out our tutorial page. Here you can access resources on a host of topics from user management to reconciles: QuickBooks Tutorials.   Should you have meant something else, or need further assistance, please let me know. Have a great day. ... View more

Welcome to the Community, @acostar-cleaning. I'd be happy to help with your QuickBooks Online account.   So that I can provide you the best resolution, could you please let me know what is needing to be fixed?    I'll be waiting on standby for your response. Take care. ... View more

Hello again, @jslup55. I can provide clarification on these buttons.   The options for Utilities and Rebuild Data are only in the Desktop version and not QuickBooks Online since the data is stored differently. For an overview of how the information is stored, I recommend the following article: Do I need to back up my data with QuickBooks Online?.   The Invoices page can be sorted by multiple options, such as customer and due date. Here's how to sort the page by invoice number:   Select Sales on the left navigation menu and choose Invoices. Click Invoice under Batch actions to sort by ascending or descending order.   I've included a brief video to serve as an example:   It's my priority that you're able to review your invoices, so please feel free to let me know how it goes. Have a good one. ... View more

Thanks for joining the Community, @mlipkin. I can help to determine why you were charged.   If you're unsure about a charge on your bank statement, I recommend the following article as it provides a list of charges and their corresponding product: What is this Intuit charge on my credit card statement?.    Should this charge be related to your subscription and you're unsure of the rate, please see the following article: How to understand your subscription rates and charges.   You may also want to consider reaching out to the Customer Care team should you still have questions about this charge. While this is a public forum, they can pull up your account in a secure environment and review charges. Here's how you can reach them: Contact the QuickBooks Online Customer Support team.   I'm just a post away if I can be of further assistance with this charge or anything else. Have a good one. ... View more

Thanks for reaching out to the Community, @mjsurka. I can help you with reaching a phone support agent.   QuickBooks Online has a callback system for reaching the Customer Support team. Here's how you can reach them:         Click the Help icon in the upper right of the screen.     Select Contact US on the pop-up.      Enter your question in the How can we help? field and choose Continue.      Click Get a callback.     Enter your contact information.     Select Call me.   Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.   The following is a brief video to serve as an example:     I'm sure that an agent from this team would be more than happy to assist you. Please also know that the Community is here and would be glad to lend a hand with your question.   I'm just a few clicks away should you need further assistance. Hope you have a great rest of the week. ... View more

Welcome to the Community, @info400. I'm here to help with importing files.    Just to clarify, did you import the wrong file from QuickBooks Desktop (QBDT) into Online (QBO)? If so, when a file is imported from QBDT, the data will overwrite the information contained in QBO. As a result, you should be able to import the correct file to have the right information in your account. For additional information on importing files, I recommend the following resource: Import Resource Center.   As @Fiat Lux - ASIA mentioned, there is also the option of purging your information. Since there are some scenarios where that might not be best choice, I'd recommend checking the article that they posted.    Should you have meant something else, or need further assistance with your import, please let me know by commenting below. Wishing you well. ... View more

Thanks for posting in the Community, @solofabcorp. I'd be happy to help with printing pay stubs.   So that I can provide you with the best resolution, could you please let me know what happens when you try to print them? In the meantime, I'm including an article with steps to troubleshoot printing pay stubs: Troubleshoot printing pay checks, pay stubs and forms.   I'll be keeping an eye out for your reply and look forward to getting them printed. Have a good one. ... View more

Thanks for posting in the Community, @kc3004. I can provide insight on uploading and exporting invoices.   QuickBooks Online Advanced has a feature that allows you to import invoices from a CSV file. For additional information on this, please see the following article: Import invoices in batches.   You may also want to consider looking at third-party applications that can import and export invoices. Here you can browse hundreds of apps that integrate with the software: QuickBooks Apps.   Should you have any questions about importing information or anything else, please let me know. Have a great day. ... View more

Hello there, @Coral87. I appreciate you posting a follow-up of how the link went.   When a user encounters unexpected behavior, such as a 404 error, it's often recommended that a user clear their cache. Temporary internet files and cache are stored to boost loading times, but too much data can accumulate and cause issues. For further insight into this, including the steps, please see this article: Delete or disable cache and temporary internet files in your web browser.   Should you be unable to downgrade after clearing the cache, I'd recommend contacting the QuickBooks Online Customer Support team. This team has specialized tools to review accounts and assist with the downgrade process. Here's how to reach this team:        Click the Help icon in the upper right of the screen.     Select Contact US on the pop-up.      Enter your question in the How can we help? field and choose Continue.      Click Get a callback or Start messaging.     Enter your contact information.     Select Call me or Send message.   Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.   The following is a brief video to serve as an example:     It's my priority that you're able to downgrade your account, so please feel free to post an update of how it goes. Cheering you to a wonderful week ahead.      ... View more

Thanks for posting in the Community, @dseichbauer. I can get you pointed in the right direction for refund requests.   While this is a public forum, the Customer Support team can pull up your information in a secure environment and review the billing. Here's how you can reach them:       Click the Help icon in the upper right of the screen.     Select Contact US on the pop-up.      Enter your question in the How can we help? field and choose Continue.      Click Get a callback or Start messaging.     Enter your contact information.     Select Call me or Send message.   Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.   The following is a brief video to serve as an example:     Please feel free to let me know if you should have any questions or need further assistance. Take care.  ... View more

Thanks for joining the Community, @swright1. I'd be glad to lend a hand with opening the register.    So that I can best assist you, would you please let me know what happens when you attempt to open it? It would be helpful to know if you're receiving an error message and what it is, for example.    In the meantime, I'd recommend clearing your browser's cache. These files are stored to help speed up loading times, but too much data can gather over time and cause unexpected behavior. For further insight into this, including the steps, please see this article: Delete or disable cache and temporary internet files in your web browser.   I'll be waiting on standby for your response and look forward to getting to the bottom of this. Wishing you well. ... View more

Welcome to the Community, @loyaltransinc. I'd be happy to assist you with writing checks.    Generally when a person encounters unexpected behavior in QuickBooks Online (QBO), like options disappearing, it's suggested that they clear their browser's cache. These files are stored to improve loading performance, but too much data can accumulate and cause issues. For further insight into this, please see the following article: Delete or disable cache and temporary internet files in your web browser.   Should the Plus sign disappear after clearing your cache, it would be good to try an alternative browser. This can help to pinpoint the cause of this behavior.   Please let me know how it goes as I want to ensure that you're able to write checks. Take care. ... View more

Thanks for posting in the Community, @mooretheatre. I'm here to help with disappearing buttons.   When a user encounters unexpected behavior, such as buttons disappearing, it's recommended that they clear their browser's cache. These files are stored to improve loading times, but too much data can accumulate over time and cause issues. For further insight into this, please see the following article: Delete or disable cache and temporary internet files in your web browser.   Should the buttons continue to disappear after clearing your cache, I'd recommend trying an alternative browser. This can help to narrow down the cause of it.    Please let me know if you should have questions or need further assistance. Have a good one.  ... View more

Thanks for posting in the Community, @MR BT. I'm here to help with deleting expenses.   Just to clarify, what happens you try to delete the expenses? As an example, it would be good to know if you're receiving an error and what it is.    For now, I'm including an article that covers deleting expenses: How to enter, edit, or delete expenses.   I'll be keeping an eye out for your response and look forward to getting the transactions deleted. Take care.   ... View more

It's nice to have you in the thread, @hector2. I can help with downloading QuickBooks Pro 19.    You can download QuickBooks software at the following link: Download QuickBooks Desktop. Should you need to locate your license information, you can do so by visiting the following link: Intuit Camps.   Please let me know if you should need assistance with downloading the file or anything else.  ... View more

Thanks for posting in the Community, @gmaneide. I'm here to lend a hand with reconciling.    So that I can provide you with the best resolution, could you please let me know if there is a specific area that you're needing assistance with? For example, it would be helpful to know if your opening balance doesn't match the statement.   In the meantime, I recommend the following resource as it has multiple articles to help with the reconcile process: Reconcile Hub.    I'll be keeping an eye out for your response and look forward to helping reconcile the account.  ... View more

Welcome to the Community, @marianne2. I'd be happy to get you pointed in the right direction for information on processing fees.   As this is a public forum, I recommend reaching out to the QuickBooks Payments Phone Support team so they can pull up your account in a secure environment and discuss your rates. Their contact information is in the following article: Payments Support.   Please feel free to let me know how it goes or if you should further assistance. Cheering you to a wonderful weekend ahead.    ... View more

Thanks for joining the Community, @darren-davis. I can help with payroll reporting.    You can filter a Payroll Details Report by an employee and see the list of checks for a specific period, including gross pay. Here's how:   Select Reporting on the left navigation menu Enter Payroll Details in the Report search box and select it.  Choose the person in the Employee dropdown. Adjust the Date Range to cover the time period. Click Run Report.   I've included a brief video to serve as an example:     For an overview of payroll reporting in QuickBooks Online, please see the following article: Run payroll reports,   I'm just a few clicks away if I can be of additional assistance with reporting or anything else. Cheering you to continued success.  ... View more